Our first task is to provide you with the best online shopping experience, and therefore we have facilitated the process of shipping and delivery on the Internet, and therefore we have facilitated the process of shipping and delivery with you on the Internet.
The Office World Company delivers your orders through the company’s fleet, and other delivery companies or individuals may be used at peak times to confirm your service and deliver your orders in a timely manner to you.
The delivery methodology at our company is the same day delivery or another day according to your geographical area with giving you the option to choose the appropriate time for you to deliver at any time during the day, week or even during the month.
You can subscribe to have your selected products delivered periodically (daily, weekly or monthly).
The item must be requested at least four hours before the time to be obtained so that the delivery team can provide the item with consideration given at the time of ordering (not to be late) and the working hours of our company in addition to that there are goods that need more than this time for processing and may reach a day or several Days depending on the nature of the product.
In the event of urgent requests, please contact customer service and we will do our utmost to assist you.
Your signature on the invoice copy will be required to confirm that you have received the products as shown on the invoice. The application will be delivered to the address registered in the order, and the signature of anyone present at this address is considered as your receipt of the order.
In the event that we reach the registered address and no one is present at this address, please contact the customer service to set another time for delivery, and the company will not be responsible for any request for a 3 day pass from the first date of delivery of the order. Note that in the event that you are not present at the agreed time for delivery twice, additional fees will be charged for the delivery after that.
Shipping is free for the Damascus governorate and its suburbs, while shipping to cities, rural areas in the remote Damascus governorate and other governorates, and the freight price is agreed upon according to the quantity of goods required and the distance traveled from the capital, Damascus.
We provide daily delivery service except on Fridays and public holidays.
For purchase orders from inside the capital Damascus after 3 pm, they will be delivered on the second day of the aforementioned business days to the company.
Important information about delivery:
يطلب من صاحب الطلب التوقيع على وثيقة استلامه للمشتريات.
We guarantee the safety of your order from theft and damage the moment it leaves the store and until the moment of delivery. The office world company is not responsible for the product after signing the receipt document.
The approximate delivery time guide is used from the moment the order is dispatched. Our company is not responsible for any delay that occurs due to the procedures for paying the fees by the applicant.
Adding fees to the shipping cost of the order in case the delivery location is located within a remote area.
If you wish to cancel your order and exchange it, please go to the return policy page and follow the steps mentioned there.
Please note that if your order has already been sent and which you want to cancel, you must wait for it to arrive to you and then proceed with the return procedures.
Note: Please be aware that the official working days in Alam Al Maktab are from Saturday to Thursday. Friday is a holiday only in addition to the holidays (Eid Al-Fitr and Al-Adha).